Return Policy
Thank you for choosing us! While we hope you adore your purchases, we understand that circumstances may require a return. Please review our return policy for details.
**1. Eligibility for Returns:**
- Returns are accepted within 14 days of the delivery date.
- Items must be in unworn, unwashed condition, with all tags attached, to qualify for a return.
**2. Return Process:**
- To initiate a return, please contact our customer service team at ModernHeritageCollective@gmail.com within the 14-day period.
- Our team will provide you with a return authorization and instructions for returning your item(s).
**3. Return Shipping:**
- Customers are responsible for return shipping costs, unless the return is due to our error or a defective item.
- For your protection, we recommend using a trackable shipping method.
**4. Refund Processing:**
- All approved returns will be refunded in the form of a store gift card.
- Gift cards will be issued for the original purchase amount.
**5. Exchanges:**
- Direct exchanges are not available. If you need a different size or color, please return the unwanted item and place a new order.
**6. Non-Returnable Items:**
- The following items are non-returnable:
- Items marked as final sale.
- Undergarments and swimwear (for hygiene reasons).
**7. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
- We will arrange for a return or replacement, and we will cover the return shipping costs.
**8. Cancellations:**
- Orders cannot be canceled or modified once placed. Please review your order carefully before confirming your purchase.
**9. Store Credit:**
- Refunds will be issued in the form of a store gift card.
- Gift cards do not expire and can be used for future purchases.
**10. Contact Information:**
- If you have any questions or concerns regarding your return, please contact our customer service team at ModernHeritageCollective@gmail.com
By making a purchase with us, you agree to and accept the terms outlined in this return policy.
**1. Eligibility for Returns:**
- Returns are accepted within 14 days of the delivery date.
- Items must be in unworn, unwashed condition, with all tags attached, to qualify for a return.
**2. Return Process:**
- To initiate a return, please contact our customer service team at ModernHeritageCollective@gmail.com within the 14-day period.
- Our team will provide you with a return authorization and instructions for returning your item(s).
**3. Return Shipping:**
- Customers are responsible for return shipping costs, unless the return is due to our error or a defective item.
- For your protection, we recommend using a trackable shipping method.
**4. Refund Processing:**
- All approved returns will be refunded in the form of a store gift card.
- Gift cards will be issued for the original purchase amount.
**5. Exchanges:**
- Direct exchanges are not available. If you need a different size or color, please return the unwanted item and place a new order.
**6. Non-Returnable Items:**
- The following items are non-returnable:
- Items marked as final sale.
- Undergarments and swimwear (for hygiene reasons).
**7. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
- We will arrange for a return or replacement, and we will cover the return shipping costs.
**8. Cancellations:**
- Orders cannot be canceled or modified once placed. Please review your order carefully before confirming your purchase.
**9. Store Credit:**
- Refunds will be issued in the form of a store gift card.
- Gift cards do not expire and can be used for future purchases.
**10. Contact Information:**
- If you have any questions or concerns regarding your return, please contact our customer service team at ModernHeritageCollective@gmail.com
By making a purchase with us, you agree to and accept the terms outlined in this return policy.